First there was the highly publicised incident with Dr David Dao being manhandled off an overbooked flight, literally kicking and screaming – it went viral and prompted a huge backlash. Now we know that UA (and all airlines) are within their rights to ask passengers to leave a flight if overbooked (which itself is rubbish), but what UA didn’t do was to seek an alternative after Dr Dao refused, instead they went in all Hulk like and threw him off the flight. Fuck-up no.1 April 2017.
Fuck-up no.2 comes when a UA flight attendant is again caught out by social media squaring up to a passenger after an altercation between said flight attendant and a young child’s mother after forcibly taking the child’s buggy away, hitting the mother and narrowly missing the child. It too went viral.
Fuck-up no.3 involves UA flying a customer 3,000 miles in the wrong direction thanks to a last minute gate change at Charles de Gaulle Airport in Paris. Lucie Bahetoukilae, who does not speak English (then again, why would she necessarily as she’s boarding in Paris, FRANCE), boarded a flight to San Francisco as opposed to Newark, her actual destination. Bahetoukilae’s boarding pass was checked again onboard, as someone was sitting in her seat and she notified a flight attendant but still made it all the way to San Fran – Brilliant!
Fuck-up no.4 – Simon, a giant rabbit…dead whilst in UA care. Bunny rabbits now United? Really? Simon was a potential record breaker – at 3ft he was a pretty bloody big rabbit, he was travelling from London to Chicago and although he made it off the flight alive, he died at some point in a pet facility run by UA.
And then there's Fuck-up no.5: Nicole Harper, who has a medical condition, was refused permission to use the onboard bathroom and ordered back to her seat because the Captain was yet to turn off the seatbelt light - the alternative offered by the crew were paper cups which she was forced to use.
TNT reckons there was a lot of overtime in April for the United Airlines PR dept!